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Welcome to Mueller Recreational Products! Here's a look at our company and our company policies too.
With our 45,000 square feet of office, manufacturing and warehouse space, Mueller Recreational Products is the largest billiard and dart mail order company in the USA. We've been selling direct to the public for over 50 years. Mueller Recreational Products manufactures many of the items we offer to you. It's another way to reduce the cost of goods and to ensure the quality to you, our customers.
| Our Computerized Distribution System is second to none! Each and every order is verified twice electronically to ensure your order is correct the first time. |  |
| Friendly Sales Associates are knowledgeable and eager to help you with any orders or questions you may have. |  |
| In our Cue Repair Department, our skilled craftsmen go the extra mile to make sure your cue is repaired perfectly. Boy, are these guys picky. No, not picky, they are fanatics! |  |
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| Our injection molding department makes dart cases, tips and many other products |  |
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| We manufacture many of our own wood products from cue racks to lights to dart cabinets in our State-of-the-Art Woodshop. |  |
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MUELLER RECREATIONAL PRODUCTS POLICIES AND INFORMATION
YOU KNOW YOU'RE SAVING $ WITH OUR LOW PRICES!
Whatever your reason for buying merchandise from us, you can be sure you're getting the best value for your money. We base our retail prices on standard retail prices and nationally shopped price comparisons. Our wholesale prices are set to save you the most money we can! As you look through our catalog, you'll see the savings!
WE SAVE YOU MONEY 24 HOURS A DAY!
For your convenience we take orders 24 hours a day, every day. Just call us toll free at 800-627-8888. For your convenience we take orders 24 hours a day, every day. We have operators ready to take your call from 7:30am-9pm CST, Mon-Fri 9-6pm CST Sat and CLOSED Sun. At all other hours, voice mail is always available. Just call us toll free at 1-800-627-8888. For quick and easy ordering, have your item numbers, descriptions, quantity and credit card ready. Your credit card will not be charged for items until they are shipped.
CUSTOMER SERVICE
If you have any problem with your order or questions about products, please call us toll-free at 1-800-925-7665 from 9am-6pm CST, Mon-Sat. Our customer service representatives are ready to help you. You are important to us and we'll do our best to take care of any problems with your orders. Please have your purchase order or invoice available when calling so we can help you quickly. You can also send customer service questions via email to service@poolndarts.com.
RETURNS
If you decide to return any UNUSED item for any reason, please return it within 30 days from purchase for a full credit, refund or exchange. Personalized and custom-ordered items can not be returned. Books, videos and dvds may be exchanged for the same item only. Defective books, videos and dvds will be replaced. Return shipping charges will be refunded for defective merchandise or merchandise sent in our error. For questions on returns, call customer service at 1-800-925-7665. If your order is damaged in shipping, please hold the merchandise, the package it came in, and notify us immediately at 1-800-925-7665.
SHIPPING
See Shipping Section of this website for more information. We ship Mon-Fri, primarily via UPS. (UPS will not deliver to P.O. boxes.) However, if you'd like U.S. Mail instead, just let us know. We can ship prepaid or credit card orders by Next Day or Second Day UPS at an additional charge. Rush orders must be placed before 1pm CST. Extra freight charges may apply due to the quantity, weight, or nature of items ordered beyond shipping and handling charges listed. At times shipping may need to figured by a sales assoicate if ordering mulitple quanities and overweight shipping charges apply. In these situations, you will be contacted before your order ships.
FOREIGN SHIPPING
We can ship your merchandise overseas. Just call 1-402-423-8888, fax 1-402-423-5964 or email info@poolndarts.com and let us know what you want shipped and where you want it sent and we'll tell you the shipping charges. All orders must be paid in US dollars. For orders placed online, one of our customer service professionals will contact you with a shipping quote. Your credit card will NOT be charged until you have approved the final order total.
RETURN SHIPPING TWO-PIECE CUES
To ship a 2-piece cue to us for return or repair, please use a 1/8"-1/4"-thick wall, round tube that is 32"-34" long. Tubes are available at most UPS stations, carpet and drapery centers, art stores, etc. Wrap the cue in several layers of newspaper for protection. Include your name, address and phone number, cue repair instructions and form of payment. Do not send in cue cases.
PRICES SUBJECT TO CHANGE
We make every effort to keep our prices as low as possible. However, because we sell to you at wholesale prices, we occasionally have a price increase due to manufacturer increases. Also, manufacturers may alter a product in appearance and design, which are circumstances beyond our control.
WE WANT TO GET TO KNOW YOU!
We invite you to visit our showrooms at 20th & Hwy 2, Lincoln, Nebraska; or 10730 Hickman Rd in Des Moines, Iowa from Mon-Wed, Fri & Sat 9-6; Thur 9-8 and
Sun 12-5.
COPYRIGHT INFORMATION
All rights reserved. No part of this online catalog may be reproduced or transmitted in any form by any means, electronic, mechanical or otherwise, whether now or hereafter devised, including photocopying, recording, or by any information, storage and retrieval system without express written prior permission from Mueller Recreational Products, Inc.
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